Cancellation,Return and Refund Policy

You can cancel/amend your bookings by contacting us on our registered contact number. Mention the relevant booking from the list and click on the relevant option, such as Cancel / Reschedule, etc.

Unless Twigs explicitly acts as a reseller in certain scenarios, Twigs always acts as a facilitator by connecting the User with the respective service providers like airlines, hotels, restaurants, bus operators, railways, etc. (collectively referred to as "Service Providers"). Twigs's liability is limited to providing the User with a confirmed booking as selected by the User.

Any issues or concerns faced by the User at the time of availing any such services shall be the sole responsibility of the Service Provider. Twigs will have no liability with respect to the acts, omissions, errors, representations, warranties, breaches or negligence on part of any Service Provider.

Unless explicitly committed by Twigs as a part of any product or service:

1. Twigs assumes no liability for the standard of services as provided by the respective Service Providers.
2. Twigs provides no guarantee with regard to their quality or fitness as represented.
3. Twigs doesn't guarantee the availability of any services as listed by a Service Provider.

By making a booking, User understands Twigs merely provides a technology platform for booking of services and products and the ultimate liability rests on the respective Service Provider and not Twigs. Thus the ultimate contract of service is between User and Service Provider.

User further understands that the information displayed on the Website with respect to any service is displayed as furnished by the Service Provider. Twigs, therefore cannot be held liable in case if the information provided by the Service Provider is found to be inaccurate, inadequate or obsolete or in contravention of any laws, rules, regulations or directions in force.

In case service is rendered, Booking fee, Service Charges and Payment Gateway Charges are not refundable.

Cancellation of tickets can be done either through the User's login in the Twigs's website or mobile application. However, any amendments are subjected to the terms of concerned Service Provider such as airlines/hotel operator/Indian Railways/bus operator, etc.

In the event of cancellation, upfront discount and promo code discount availed at the time of booking would be deducted from the refund amount.

Refund amount will be refunded to the original mode of payment as per payment gateway guidelines.